Problem
Branch-based customer service required better visibility into customer queues, waiting times, service counters, and service-delivery performance.
Solution
Contributed to the development of a centralized queue-management platform for managing customer queues, service counters, real-time queue information, and operational service monitoring across banking branches.
Impact
- Improved visibility into customer queues and branch service activity.
- Enabled centralized monitoring of customer service operations.
- Supported measurement of branch service-delivery standards.
- Improved customer-flow management and reduced uncertainty around waiting times.
- Provided operational data to help management evaluate service performance.
- Created a foundation for data-driven optimization of branch customer-service operations.
Tech stack
ReactTanStackBroadcastingLiveKitTailwind CSSMySQL
Engagement
- Domain
- Banking · Customer Experience
- Year
- 2026
- Client
- BRAC Bank